loading

1. Introduction

  • 1.1 We are committed to protecting the privacy of our website visitors and clients.
  • 1.2 This policy explains how we handle your personal data as a data controller under applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
  • 1.3 We will ask for your consent to use cookies in accordance with this policy when you first visit our website.
  • 1.4 Our website includes privacy controls that let you manage your preferences for direct marketing and data sharing. You can access or update your information via the contact details below.
  • 1.5 “We”, “us” and “our” refer to Vista Tiles Ltd (see Section 11). 

2. How we use your personal data

2.1   We process personal data for the following purposes, and under the following lawful bases:

  • Usage Data (IP address, browser type, visit length, page views, etc.) — to analyse and improve our website and services (legal basis: consent or legitimate interests).
  • Account Data (name, contact details) — to provide services, manage accounts, and communicate with you (legal basis: performance of a contract, legitimate interests, or consent).
  • Profile Data (if applicable) — to enable website features (legal basis: consent or legitimate interests).
  • Service Data — to deliver services and manage our business (legal basis: performance of a contract or legitimate interests).
  • Publication Data — to publish content on our website (legal basis: consent or legitimate interests).
  • Enquiry Data — to respond to enquiries and offer services (legal basis: consent).
  • Transaction Data — to process orders and payments (legal basis: performance of a contract).
  • Notification Data — to send newsletters and updates (legal basis: consent).
  • Correspondence Data — to communicate with you (legal basis: legitimate interests).

2.2 We may also process personal data:

  • To comply with legal obligations.
  • To protect your vital interests or those of another person.
  • For the establishment, exercise, or defence of legal claims.
  • For managing business risks and obtaining professional advice (legal basis: legitimate interests).

2.3 Please do not provide us with personal data of others unless prompted.

3. Sharing Your Data

3.1 We may share your data with:

  • Our group companies (if applicable) for administrative purposes.
  • Professional advisers, insurers, or service providers as necessary.
  • Web developers and IT providers (such as Create Designs) for website management.
  • Payment service providers to process payments (only to the extent necessary).
  • Selected third-party suppliers, where relevant, to facilitate services you request (you will receive their privacy policy if we share your data with them).

3.2 We may also share your data:

  • To comply with a legal obligation.
  • To protect vital interests.
  • For legal claims.

4. Data Retention

4.1 We retain personal data only as long as necessary for the purposes outlined in this policy.

4.2 Typically, we retain:

  • Account, service, and profile data for up to 12 months after the last communication.

4.3 We may retain data longer where required for compliance with legal obligations or the protection of vital interests.

5. Your Rights

5.1 You have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase your data (in certain circumstances).
  • Restrict or object to processing.
  • Data portability (where applicable).

5.2 You can exercise these rights by contacting us (see Section 11).

5.3 You have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

6. Cookies

6.1 We use cookies for website functionality, analytics, personalisation, and security. You can manage your cookie preferences via your browser settings.

6.2 For more details, see our separate Cookie Policy.

7. Changes to This Policy

7.1 We may update this policy periodically. Please check this page for the latest version. We will notify you of significant changes by email if appropriate.

8. Contact Details

Vista Tiles Ltd
Unit 3, Woods Way
Goring-By-Sea, Worthing
West Sussex, England, BN12 4QY
Phone: 01903 500183
Email: info@vistatiles.co.uk